ThesisApproved
Customer Satisfaction and Service Quality in Boutique Hotels: A Comparative Study
Vincent Ong, Patricia Sy
Abstract
This research measures service quality dimensions and customer satisfaction in boutique hotels, proposing a service improvement model for hospitality managers.
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Details
- Course
- Bachelor of Science in Hospitality Management
- Department
- Hospitality Management
- Academic Year
- 2024-2025
- Adviser
- Dr. Lourdes Chua
- Submitted
- 9/29/2026
- Published
- 6/5/2025
